Hyloca

Deliver Seamless Customer Experience at Scale

Powered by Generative AI, Hyloca is the complete customer support suite to streamline support, unlock better agent efficiency, and drive superior customer satisfaction & loyalty.

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40%

Saved in Annual Operating Costs

3x

Increase in Generated Leads

125%

Improvement in NPS

200+

Agent Hours saved

Gen AI Assistants

Make Customer Support Intuitive with Generative AI-Powered Assistant

  • Improve support quality by asking clarifying questions, responding to FAQs, and offering personalized solutions.
  • Offer conversational buying guidance through seamless product discovery and product recommendations.
  • Escalate complex queries that require human intervention & offer satisfactory resolution.
Smiling woman in office wearing a headset, providing customer support in a modern workspace.
Smiling woman in office wearing a headset, providing customer support in a modern workspace.

Gen AI Assistants

Make Customer Support Intuitive with Generative AI-Powered Assistant

  • Improve support quality by asking clarifying questions, responding to FAQs, and offering personalized solutions.
  • Offer conversational buying guidance through seamless product discovery and product recommendations.
  • Escalate complex queries that require human intervention & offer satisfactory resolution.
A happy family of three enjoying online shopping together on a laptop in a cozy living room.

Gen AI Powered Q&A

Streamline Support with AI-Powered Web Q&A

  • Answer wide-ranging customer queries using Generative AI & fetch relevant information from your website.
  • Generate dynamic responses by interfacing with CRM & web APIs.
  • Resolve customers' pre and post-sales queries, and trigger loyalty.

Lead Generation Co-Pilot

Amplify Lead Generation with Generative AI-Powered Co-pilot

  • Equip agents with AI-powered chat suggestions and summaries to resolve queries based on customer sentiment.
  • Identify customer intent with Generative AI and tailor responses for a seamless customer experience.
  • Use contextual agent inbox to manage incoming messages from across channels and jump in for timely resolution.
Happy businessman celebrating success while looking at laptop in modern office.
Happy businessman celebrating success while looking at laptop in modern office.

Lead Generation Co-Pilot

Amplify Lead Generation with Generative AI-Powered Co-pilot

  • Equip agents with AI-powered chat suggestions and summaries to resolve queries based on customer sentiment.
  • Identify customer intent with Generative AI and tailor responses for a seamless customer experience.
  • Use contextual agent inbox to manage incoming messages from across channels and jump in for timely resolution.
Man trading stocks online using smartphone and laptop. Indoor setting, focus on technology and finance.

Intelligent Analytics

Track Metrics That Truly Matter

  • Get custom-built analytics dashboards that offer 360-degree view to make data-driven decisions.
  • Improve bot and agent performance by tracking relevant metrics to bridge gaps in customer support.
  • Use analytics to drive superior customer outcomes & improve retention.

Shape the New Era of Customer Service with Generative AI

Get a Demo
Get a Demo